Frequently Asked Questions (FAQs)

Everything you need to know about our shop

Payment & Security

Which payment methods can I use?
We offer a variety of secure payment methods, including:

  • credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (purchase on account)
  • Sofortüberweisung
  • Apple Pay & Google Pay

Your payment information is always transmitted securely and encrypted.

Shipping & Delivery

How long does shipping take?
We process orders within 1-2 business days. Estimated delivery times are:

  • Germany: 2-4 working days
  • EU countries: 4-7 working days
  • International: 7-14 business days

For orders over 49 €, shipping within Germany is free.

Return & Exchange

Can I return or exchange my order?
Yes, you have a 30-day right of return. The socks must be returned unworn and in the original packaging.
Here's how it works:

  1. Register your return via our returns portal.
  2. Pack the socks securely and send them back to us.
  3. Refund or exchange will be made upon receipt.

Read more about our returns policy .

Care & Durability

How do I care for my socks properly?
To ensure that your socks stay like new for a long time, we recommend the following care instructions:

  • Wash them at a maximum of 30°C on a gentle cycle.
  • Avoid using fabric softener to protect the fibers.
  • Let the socks air dry – avoid dryer.
  • Turn socks inside out before washing to protect colors.

This way, your favorite socks will stay soft and retain their shape for longer.

Discounts & Vouchers

Are there any vouchers or discounts?
Yes, we regularly offer attractive discounts and special offers. To make sure you don't miss anything:

  • Follow us on social media to be informed about current discounts.
  • Redeem gift vouchers easily during the ordering process.

Customer Service & Contact

How can I reach you?
Our support team is always available to help you. Contact us via:

  • Email: office@monsieur.berlin
  • Phone: +49 (0)33766 41558

We usually respond within 24 hours

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