Frequently Asked Questions (FAQs)
Everything you need to know about our shop
Payment & Security
Which payment methods can I use?
We offer a variety of secure payment methods, including:
- credit cards (Visa, Mastercard, American Express)
- PayPal
- Klarna (purchase on account)
- Sofortüberweisung
- Apple Pay & Google Pay
Your payment information is always transmitted securely and encrypted.
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Estimated delivery times are:
- Germany: 2-4 working days
- EU countries: 4-7 working days
- International: 7-14 business days
For orders over 49 €, shipping within Germany is free.
Return & Exchange
Can I return or exchange my order?
Yes, you have a 30-day right of return. The socks must be returned unworn and in the original packaging.
Here's how it works:
- Register your return via our returns portal.
- Pack the socks securely and send them back to us.
- Refund or exchange will be made upon receipt.
Read more about our returns policy .
Care & Durability
How do I care for my socks properly?
To ensure that your socks stay like new for a long time, we recommend the following care instructions:
- Wash them at a maximum of 30°C on a gentle cycle.
- Avoid using fabric softener to protect the fibers.
- Let the socks air dry – avoid dryer.
- Turn socks inside out before washing to protect colors.
This way, your favorite socks will stay soft and retain their shape for longer.
Discounts & Vouchers
Are there any vouchers or discounts?
Yes, we regularly offer attractive discounts and special offers. To make sure you don't miss anything:
- Follow us on social media to be informed about current discounts.
- Redeem gift vouchers easily during the ordering process.
Customer Service & Contact
How can I reach you?
Our support team is always available to help you. Contact us via:
- Email: office@monsieur.berlin
- Phone: +49 (0)33766 41558
We usually respond within 24 hours